SoftBCom Service Desk Mobile

Automated business processes of your company going mobile.
All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files.
No-code
Drag and drop
Comments
Phone and address recognition
Offline mode
Push notifications
Geolocation
One app for different user roles:
MOBILE SOLUTION FOR DISTRIBUTED TEAMS
Brings together all the colleagues within a business process:
Support experts working from out of the office
Engineers in the field
People in multi-office structures
Service teams
Open requests can be processed and monitored from anywhere:
Prompt registration of new requests
Change of status, of the person in charge, etc.
Notification of any changes and activities
Context search
Receiving and updating of key information
Creating tasks within the request solution
MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS
A full-fledged leaders workplace
Provides access to corporate info
Participation in multi-step approvals
Initiation and approval of applications and tasks
Comments on decisions
Monitoring
Performance control
Escalation
MOBILE CLIENT FOR CUSTOMERS
A supporting communication channel
Registration of new requests
Additional info from service divisions through comments
Access to knowledge base
Tracking of request processing progress
Confirmation and resumption of request processing
Feedback upon request completion

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