CustomerCare

CustomerCare Movil It is a help desk system for follow-up and attention to incidents, a tool where the client has direct communication in real time with the company for the notice of needs or necessary technical support, a mobile system that allows users to have access from any smartphone.
Features of CustomerCare Mobile
& # 8195; & # 8226; & # 8195; Currently only available to external users.
& # 8195; & # 8226; & # 8195; Login to any Customer Care server (MedicoNet or MedicoSoft depending on your
registered) with support to add multiple accounts.
& # 8195; & # 8226; & # 8195; Manage your incidents, only incidents are shown:
& # 8195; & # 8195; & # 8226; & # 8195; Registered (As responsible).
& # 8195; & # 8195; & # 8226; & # 8195; Served (As responsible).
& # 8195; & # 8195; & # 8226; & # 8195; In validation (As responsible).
& # 8195; & # 8195; & # 8226; & # 8195; In information (As responsible).
& # 8195; & # 8195; & # 8226; & # 8195; I requested validation (which you sent to validate).
& # 8195; & # 8195; & # 8226; & # 8195; Raised by me (created by you).
& # 8195; & # 8226; & # 8195; Create new incidents (except for derived incidents).
& # 8195; & # 8226; & # 8195; Search for an issue, only by (subject code or text).
& # 8195; & # 8226; & # 8195; See details of a specific incident, the following characteristics are not shown:
& # 8195; & # 8195; & # 8226; & # 8195; Extra tag data.
& # 8195; & # 8195; & # 8226; & # 8195; Attached Links.
& # 8195; & # 8195; & # 8226; & # 8195; Traceability.
& # 8195; & # 8226; & # 8195; Register entry / exit (same as checker).
& # 8195; & # 8226; & # 8195; Record location, supports attach (image, audio or video) must be less than 10Mb.
& # 8195; & # 8226; & # 8195; Receive push notifications of triggered events, these are configured from the server and are as follows:
& # 8195; & # 8195; & # 8226; & # 8195; Escalation
& # 8195; & # 8195; & # 8226; & # 8195; Tracking
& # 8195; & # 8195; & # 8226; & # 8195; Validation request
& # 8195; & # 8195; & # 8226; & # 8195; Validation
& # 8195; & # 8195; & # 8226; & # 8195; Rejection
& # 8195; & # 8195; & # 8226; & # 8195; Internal Tracking
& # 8195; & # 8195; & # 8226; & # 8195; Private Note
& # 8195; & # 8195; & # 8226; & # 8195; Edition
& # 8195; & # 8195; & # 8226; & # 8195; Change Applicant
& # 8195; & # 8195; & # 8226; & # 8195; Repactation
& # 8195; & # 8195; & # 8226; & # 8195; Cancellation
& # 8195; & # 8195; & # 8226; & # 8195; Prioritization
& # 8195; & # 8195; & # 8226; & # 8195; Reprogramming
& # 8195; & # 8195; & # 8226; & # 8195; Dependency change
& # 8195; & # 8195; & # 8226; & # 8195; New derivative inc
& # 8195; & # 8195; & # 8226; & # 8195; Close derived inc
& # 8195; & # 8195; & # 8226; & # 8195; New inc
& # 8195; & # 8195; & # 8226; & # 8195; Serving
& # 8195; & # 8195; & # 8226; & # 8195; Request for information
& # 8195; & # 8195; & # 8226; & # 8195; Information Filling
& # 8195; & # 8226; & # 8195; As well as the different features on the incident:
& # 8195; & # 8195; & # 8226; & # 8195; Close.
& # 8195; & # 8195; & # 8226; & # 8195; Serve.
& # 8195; & # 8195; & # 8226; & # 8195; Request information.
& # 8195; & # 8195; & # 8226; & # 8195; Request validation (without the option to change responsible when validating).
& # 8195; & # 8195; & # 8226; & # 8195; Cancel.
& # 8195; & # 8195; & # 8226; & # 8195; Attach files (Less than 10Mb).
& # 8195; & # 8195; & # 8226; & # 8195; See tracking.
& # 8195; & # 8195; & # 8226; & # 8195; Follow up.
& # 8195; & # 8195; & # 8226; & # 8195; Scalar.
& # 8195; & # 8195; & # 8226; & # 8195; Edit.
& # 8195; & # 8195; & # 8226; & # 8195; Re-tag.

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