KhedmetCom

KhedmetCom is an Enterprise Application can be utilized at Service providers to automate their field service management process.
It benefits enterprise service providers with the following:

1.
- Dispatch & Call Handling

- Service schedulers and dispatchers can schedule customer request based on available technicians based on their calendars.

- Reduce or eliminate debrief time with service technicians.

- Eliminate unnecessary phone triage prior to service technicians arriving on site.

- Reduce number of dispatchers that are handling technician day-to-day activities.

- Reduce office personnel and increase revenue generating personnel.

2.
- Service Technician Savings and Assistance

- Increase customer satisfaction by better preparing the service technician for the location and job they are arriving at.

- Increase the number of calls a technician can perform in a given day.

- Reduction in repeat visits and improvement in first time fix rate.

- Technician can get assistance finding other technicians who can provide help while at the customer job location.

3.
- Customer History

- Technicians have the customers history at their fingertips , which means they can view customers past jobs completed , history , notes

- Technician can view any repairs were done on the customers machines in the past

4.
- Navigation

- GPS integration within the technician app uses services like Google Maps to show field service technicians the best routes.
customers address into out-of-date car GPS systems.

- Customer can view technician on my-way map route real-time and notification

- Service dispatcher can view technicians active location on map and view in progress routes to jobs and completed jobs

5.
- Paperwork

- Eliminate carbon copy service forms.

- Eliminate re-keying in invoices and reducing invoicing costs.

- Improve communication between service technicians and service centers.,

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