VisualSupport - RemoteCall

Rsupports VisualSupport RemoteCall solution utilizes the customers mobile device camera to stream HD Video of the issue(s) theyre experiencing in real-time.
By using Rsupports VisualSupport RemoteCall solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues.
Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

Improve First Call Resolution

Reduce Time to Resolution

Increase Overall Satisfaction

[Key Features]

1.Real-time Video Streaming

- Support representatives are able to see exactly the issues the customer is experiencing through a real-time Video stream.

2.Screen Capture

- Analyze issues more effectively by taking a screenshot of what the customer is streaming.

3.On-screen Drawing

- Mark important areas for the customer to see to communicate certain points more clearly.

4.Easy to Connect

- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]

1.Download, install, and then launch the VisualSupport application.

2.Enter the 6-digit connection code provided by the support representative, then click OK.

3.Engage in real-time Video support.

4.Close the application once Video support session has ended.,

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