Acquire CX

Overview

- On the Dashboard:

- View and chat with all pending, active, and online visitors in real time.

- Talk to multiple visitors at once.

- Get notified when visitors and customers want to chat with you.

- Provide customer support from virtually anywhere.

- Unified View: See cross-channel communications from emails, messages, and even SMS in a unified conversation thread.

- Audio and Video Calls: Connect with your customers via audio and Video calls.

- Customer Profile: Easily view and edit customer profiles during live chats to offer customers proactive and tailored support.
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- Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries.

- Emojis: Make conversations more engaging by expressing your emotions through emojis.

- Feedback: Collect visitor feedback by using forms to gauge performance.

- Webhooks: Fetch relevant information in real time.

- Notes: Provide context to other agents by tagging them and adding notes to conversations for internal collaboration to resolve issues quickly.

- Email & SMS: View email and SMS messages in a unified conversation thread.

- Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.

- Contact Tags: Add tags to your visitor for grouping or identification purposes.

- Filter: Narrow down conversations based on criteria such as inboxes, channels, departments, and phone numbers.

- Push Notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned in a note, or when snooze time elapses.

- Transfer Chat: Instantly transfer a chat to the right department or agent to provide better service to the visitor or an accurate response to their requests.

- Social Media Share Links: Invite social media users and others to a chat, audio call, or Video call with social media share links.
Social media links are easy to share and customizable.

- Switch Account: Seamlessly shift from one account ID to the other when you have multiple accounts with the same email address.

- Agent Online/Offline Status: View and update your online or offline status right from the comfort of your mobile device with a drop down selection.
Experience temporary privacy by setting your status to Offline.
This will pause all in-app notifications, hide your pending chats tab, and display your status to other agents and visitors.

- Agent Profile: Manage your agent profile by editing your contact information such as full name, country name, state, contact numbers, and timezone details on the go.

- Shortcut Settings: Create shortcuts with basic formatting.
Define shortcuts from your Settings.

- Archive Conversation: Quickly move your low priority or less important conversations to an archived list to access it at a later point in time.

- Close Conversation: Quickly end your conversation with the visitor.
When its time to rejoin the conversation, simply add a message to reactivate it.

- Delete Conversation: Remove any conversation thats no longer needed.

- Tag Conversation: Create and add new tags relevant to your conversations with your customer.

- Mail Transcript: Send the conversation transcript to one or more recipients via email.

- Close Threads: Bulk close your Active, Pending statuses conversations in a single click.,

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